The Springfields team have worked on the International Labour Organization (ILO) Domestic Workers ‘PROMOTE’ project since late 2013 in Jakarta, Surabaya, Lampung and Makassar.

Domestic workers usually perform their duties in relative isolation from other workers, owing in large part to their workplace being a private household making it difficult to interact with fellow workers to exchange experiences and information, access support if needed and to organize collectively. Given the extensive use of ICT including cell phones, internet and other wireless networks in Indonesia, information can be channeled and made accessible through a variety of cost-effective ways. Such access can allow domestic workers to link with educational, social and legal services that they might need, as well as to document and report instances of exploitation. Systems that link domestic workers through ICT can also be used for information collection, rapid assessments and attitudinal polls that can inform other components of the project. Such a model can also be designed to include employers of domestic workers as a possible channel for information provision and measuring attitudinal and behavioral change.

The channels and methods of communication will take into consideration all types of mobile phones (feature phones as well as SMART phones). A two-way SMS system has been set-up allowing for Domestic Worker Organizations and other users to both send and receive messages. The latter will allow the domestic workers to enter into a dialogue with the receiving end, through which legal support can be provided. After the pilot, the system will be fine-tuned, finalized and launched at a larger scale. The possibilities of the system will be further explored at the start of the project, but it at a minimum it will be linked to the components on reporting of cases of exploitation and the development of a resource list.