Using a 3D printer, we have created a cost-efficient, scalable, standalone IVR system that can be deployed in any organization. This enables workers to access important information on request by calling, leaving voice grievances or participating in improvement-oriented surveys.

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• Access to Essential Services (i.e. Healthcare & Education), Access to Finance, Access to Social Protection Services, Accountability, Labor Rights (i.e. Collective Bargaining, etc.), Physical Working Conditions, Transparency.

We have developed a universally adaptable Android Grievance Application and Online Dashboard to connect workers directly to their management or in the supply chain through the brands who are buying the goods.

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• Businesses in the supply chain have real-time awareness to high-risk grievances, like those that report abuse or dangerous behavior; and 100% of workers have access to report a grievance with anonymity.

This innovative tool allows for direct communication with workers or a targetted population through their mobile phones. This system serves two core functions, which is ready for use after installation and training.

1. SMS Dissemination System to broadcast messages to a large audience.

2. SMS Grievance System to receive and report incoming messages.

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• Messages can be filtered, automatically categorized, and processed into reports to establish an action plan. Reports can be sent via scheduled email to the factory management weekly, bi-weekly or monthly depending on management needs.